Description based on the Specified Commercial Transactions Act

〒106-0032

7-18-8 Roppongi, Minato-ku, Tokyo Daiei Building III, 10th and 11th floors

050-3204-4803

Telephone response hours: Weekdays 9:30AM to 6:00PM (excluding New Year holidays)

support@mybonaventura.com

BONAVENTURA Customer Support

Please feel free to contact us with any questions or for product details.

Inquiry form

Price explanation other than product

·consumption tax

・Shipping fee (domestic flat rate)

Standard shipping: 550 yen (tax included)
Delivery via Sagawa Express within 2-3 business days, excluding weekends and holidays.
*Delivery may take longer during busy logistics periods such as gift seasons and sales.

*Free shipping for purchases over 5,000 yen.

・Cash on delivery fee (domestic flat rate)

330 yen (tax included)

・Credit card (VISA, MASTER, AMEX, JCB)
・PayPal
・Amazon Pay
・Google Pay / Apple Pay / Shop Pay / Paypay
・Cash on delivery (pay when you receive the product)

Payment period: Credit card payments are processed immediately. Cash on delivery payments are collected at the time of delivery.

Delivery time

We will ship within 2-3 business days , excluding weekends, holidays, and the New Year holidays .

We may not be able to deliver your order if we are overwhelmed with orders or due to inventory status, etc. If we are unable to deliver your order on the date and time you requested, we will contact you by email or phone.

We take every precaution to ensure the quality of the products you purchase, but if the product is defective upon purchase or if it is damaged or scratched due to an accident during delivery, please contact us immediately after receiving the product.

We will cover the shipping costs for exchange or return/refund.

*For details, please refer to " Product Warranty ".

*If you wish to return the product for personal reasons, please return it within 7 days of receipt and you will be responsible for the shipping costs.