BONAVENTURA Customer Support
Weekdays 9:30-18:00 (excluding weekends and holidays)
Click here for frequently asked questions.
Official LINE 
Our official LINE account also has an automated customer support function. If you have any questions, please send us a message using a short phrase such as "repair" or "warranty."
Order Cancellation
If you wish to cancel your order, please send an email to cancel@mybonaventura.jp within 1 hour of completing your order from the email address to which you received the order completion email, with "Order Cancellation" in the subject and body of the email.
If more than one hour has passed since you placed your order, please contact us via the inquiry form and request a return.