Cancellations, returns and exchanges

Except for the following cases, you can cancel your order. Please contact us using the cancellation/return request form.


Cancellation/return request form

・If your order is in the process of being shipped ・If your order has already been shipped ・If it is a customized made-to-order product ・If you wish to cancel only some of the products in a multiple item order

*If you purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us through the inquiry form of each site or our company. If you purchased from Amazon and the shipping source is the seller, please be sure to contact us through our company's inquiry form, not Amazon.

We are unable to accept any changes to your order after it has been confirmed (adding products, changing the color or size, changing the address, applying coupon codes, requesting gift wrapping, etc.).
Please contact us using the form below to cancel your order and then place a new order.

*If you have purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us through the inquiry form of each site or our company.

We do not accept exchanges due to customer ordering errors such as size or color.
We will accept returns, so please apply for a return within 7 days of receiving the product . (Applications cannot be made after 8 days from receiving the product.) *If you are unable to apply, please contact us using our inquiry form .

Cancellation/return request form

To request a return, we will need your order number and the shipping address. Please follow the instructions to return the item.

Please note that the following products are not eligible for return:

If no request or application is made within 7 days of receiving the product, or if more than 30 days have passed since the product arrived
・Items that have been used or have had leather cleaner applied to them
・If the product is damaged, soiled or lost
・Products that have acquired odors, become dirty or scratched while in the customer's possession
- The condition of the product (including the box and accessories) when returned to us is significantly different from when it was delivered
・Made-to-order products that are personalized, engraved, or customized
·gift wrapping
・Items that cannot be returned

*If you have purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us through the inquiry form of each site or our company.

We sincerely apologize for any inconvenience caused.
If the product you received is damaged, dirty, defective, or the wrong product or quantity, please contact us using the form below within 7 days of receiving the product . *If you are unable to apply , please contact us using our inquiry form .

Cancellation/return request form

When making a request, we will need your order number and the delivery address's postal code, so please check your order completion email and shipping completion email.

*If you have purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us through the inquiry form of each site or our company.

If you purchase a bag and wish to return it after consideration, please apply for a return within 7 days of receiving the product. (Applications cannot be made after 8 days from receiving the product.)
In the form below, please select [Bag fitting service (please enter the reason for return in the comments section)] from the return reason section and let us know the reason for your return in the comments section.
*If you are unable to apply, please contact us using our inquiry form.

Cancellation/return request form

To request a return, we will need your order number and the shipping address. Please follow the instructions to return the item.

Please note that the following products are not eligible for return:
・Items that show signs of use
- More than 7 days have passed since the product arrived
- Any products other than the bag you ordered together
・When ordering engraving service

*Inquiries regarding purchases made on Rakuten or Amazon cannot be made using this form.
We apologize for the inconvenience, but please contact us through the inquiries on each website or our contact form .