Article: Year-end and New Year holiday business hours

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Apr 18, 2023

Year-end and New Year holiday business hours

Thank you for your continued use of the BONAVENTURA official online shop.

Below we will provide information regarding shipping during the year-end and New Year holidays.

■Orders placed by Sunday, December 25th will be the final shipment of the year.

Orders placed after Monday, December 26th will be shipped out sequentially from Thursday, January 5th, when our warehouse reopens.

We are expecting a large number of orders, so it may take some time for your order to be shipped after the holidays.

*Pre-order items will be shipped according to the schedule stated on the product page.

*For orders with incomplete addresses (missing city/ward/town/village or addresses written in Roman letters, etc.),
We are unable to ship the item due to system issues.
In that case, please note that the product may be shipped after the new year with the corrected specifications.

■Customer support will be closed from Tuesday, December 27th to Tuesday, January 3rd.

During this period, we will not be accepting inquiries or responding to phone calls. We will continue to respond to various inquiries after we resume business.

*Orders can be placed through our official online shop at any time, even during our closure.

We apologize for any inconvenience this may cause our customers and appreciate your understanding.

FAQ

In addition, our Omotesando store will be closed during the following period.

Year-end and New Year holidays: Friday, December 30, 2022 - Tuesday, January 3, 2023

At the Omotesando store, we are unable to answer inquiries that are not related to the store.
For inquiries regarding the online shop, please contact us using the inquiry form from January 4th onwards.

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[Yoshimasa Hoshiba x BONAVENTURA collaboration] iPhone case

A special collaboration iPhone case between popular fashion director Yoshimasa Hoshiba and BONAVENTURA will be released at noon on Friday, November 4th .