How to reset your password

Thank you for your continued patronage of BONAVENTURA.

Due to the renewal of our official online store, we are asking all customers who have registered an account on the old online store to reset their passwords for security reasons .

We have sent a password reset email to the email address you registered, so please check it.

Once you reset your password, you will be able to use your My Page on the new site as usual.

We apologize for any inconvenience this may cause and appreciate your cooperation.

FAQ

Q: I haven't received an email to the address I registered.

A. It may be rejected due to domain settings.

Please set your email settings to allow receiving emails from the "mybonaventura.jp" domain.
If you are using a spam filter, our e-mail newsletter may be sorted into the "spam" folder. Please adjust your filter settings so that you can receive e-mails from us.

If you have any further questions, please contact customer support at the address listed below.

BONAVENTURA Customer Support
Email: support@mybonaventura.com

Business hours: Weekdays 9:30-18:00, excluding weekends and holidays